Warranty & Returns
Warranty Policy
Sapphire Bath And Kitchen Inc Products Warranty
Bathroom Vanities, Faucets, Shower Panels, Mirrors, Led Mirrors, Bathroom Accessories: All Products carry One-Year Limited Product Warranty stated otherwise.
Sapphire Bath And Kitchen Inc products are warranted against defects in material or workmanship, for one year from the date of purchase from our store or our online store.
Warranty is valid for one year from the date of purchase only when properly installed and under normal conditions of use, our products are warranted against defects that emerged later in material or workmanship. Any defects visible at purchase must be reported within 48 hours of purchase and returned within 14 days from the date of purchase.
Sapphire Bath And Kitchen Inc., retains the right to determine if merchandise returned is defective, and its judgment shall be final in such matters. If you believe your product is defective, please return it with the original invoice (proof of purchase) to where you purchased the product. Proof of purchase, dated store receipt or invoice evidencing date of product sale to end user must be provided to the Customer Service at the store or at info@sapphirebnk.com, or call 905 458 2427.
This warranty does not apply to any merchandise which is modified in any way or used on any installation or unit other than a residential property. The warranty is limited to the correction of any such defect, replacement or credit, at the discretion of Sapphire Bath And Kitchen Inc., not to exceed the original purchase price, and shall not include any installation or labor charges of any kind, except where mandated by law.
This warranty is conditioned upon the following: that (a) Sapphire Bath And Kitchen Inc., is notified in writing and provides consent to return the product(s) in question, (b) the product(s) is/are returned with the original invoice the proof of purchase date, and (c) upon return and inspection, the product(s) is/are found to be defective as noted above.
This warranty does not cover any damage to the products due to external causes including without limitation: improper installation or operation, product abuse or misuse, or use of adverse or hazardous chemicals or cleaners containing abrasives, alcohol or other solvents, acts of nature, physical damage, environmental conditions, or any other occurrences beyond the reasonable control of Sapphire Bath And Kitchen Inc.,.
This warranty is not applicable to any merchandise which is marked, advertised or otherwise sold as “clearance” or “closeout” items.
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Except as set forth herein, Sapphire Bath And Kitchen Inc., provides no other warranties, express or implied, including but not limited to the warranties of merchantability, noninfringement or fitness for a particular purpose. Sapphire Bath and Kitchen Inc., Shall not be liable for any Incidental or consequential damages. Customer is responsible for the safe returns of the products and any shipping expenses.
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This warranty gives you specific legal rights, and you may also have other rights which vary from province to province. Some provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Return & Exchange Policy
Returns:
Returns could be made only within Fourteen (14) Days of Purchase and only on preapproved returns in writing at the time of purchase. Returned in original unopened box and in original condition, unused, uninstalled, any change in condition or damage would not be accepted for return. 20% Restocking fee may apply.
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Returns could be made only within Fourteen (14) Days of Purchase for the Unrepairable Manufacturing Defects reported within 48 Hrs of the Purchase and where a similar product is not available for replacement within next Fourteen (14) days. Product / Item Must be returned in the original box and packaging and product must be in the original condition, unused, uninstalled with all the parts, accessories etc. as originally provided.
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An Original Invoice must be presented for any return. Returns could be made by the original purchaser only.
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Refund:
No Refund, No Return on All Sales. Final Sales on all Floor models, Sale and Clearance Items
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Refund on a deposit within 5 days from the deposit date on the Sales where the product has not been shipped or product being made on a custom order. No Refund
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Deposit:
Non-Refundable. Minimum deposit Forty percent (40%) of the Sale Price
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Exchange Acceptable In Certain Conditions:
Exchange may be allowed within Fourteen (14) Days from the purchase date, call or visit store for the approval prior to any exchange.
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Exchange for Items returned in Original condition, uninstalled, unopened undamaged box.
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Restocking fee of Forty Percent (40%) may apply subject to certain conditions.
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Online purchases are subject to the same policy herein above mentioned.
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Online Purchased Merchandise:
All Return, Exchange & Refund Policy as stated above with additional conditions as stated below:
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Merchandise purchased online can be exchanged under the above conditions. Shipping fees are applicable at all times and are at the expense of the customer on all purchases no exceptions apply.
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If the customer has been benefited from free delivery, shipping fees will be charged upon receipt of the return or on any new delivery of merchandise (new or exchanged).
The customer is responsible for any loss or damage that may occur during transportation of the returned merchandise. A secure transportation service is recommended.
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Shipping fees are applicable at all times and are at the expense of the customer, even if the items are being returned, exchanged or credited.
If the customer has availed or benefited from free delivery, shipping fees will be charged upon receipt of the return. Shipping charges would be applicable on any new delivery of merchandise in purchase, exchange or in returns.
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Sapphire Bath and Kitchen Inc., reserves the right to refuse any returns or exchanges at their sole discretion at any time. The terms and conditions of Return, Exchange & Refund policy may change without prior notice.
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All Sales are Final. All customers and clients are required to Read the Invoice and online posted return policy carefully and Inspect the purchased products / Items immediately on Purchase, Pick Up or Delivery if provided by Sapphire Bath And Kitchen Inc.